Refund Policy

Everwise Digital · last updated 10 September 2026

Plain version first, then the detail.

The short version

30-day money-back guarantee on every one-time purchase: the $27 Your Off Duty Avatar build and masterclass, the checkout add-ons, and the one-time upgrades. Email us within 30 days of purchase and we refund in full. No forms, no reasons required.
Platinum Club membership: cancel any time. You keep what has already been delivered and you are not charged again.

One-time products

Everything one-time that we sell is covered by the same 30-day guarantee, counted from the date on your Stripe receipt. Email [email protected] from your order address and tell us which purchase you want refunded. We refund the full amount to the original payment method, and your portal access for that product ends when the refund is issued.

If something we promised was not delivered, or the portal is broken, tell us — we will fix it or refund it, inside or outside the 30 days.

Membership

Platinum Club is $97 per month and you can cancel at any time from your portal or by emailing us. Cancelling stops the next payment; the month you have already paid for runs to the end of its term and is not pro-rated. We do not refund past months of a membership you used.

Duplicate and unauthorised charges

Refunded in full, always. Email us and we will sort it the same way we would want it sorted.

How to ask

Email [email protected] with the email address you used at checkout and one line about what happened. We aim to reply within 2 business days and refunds reach your card within 5–10 business days once processed by Stripe.

Chargebacks

Please email us first — we will almost always just refund you. Filing a chargeback without contacting us closes your portal access while the bank investigates.